A dedicated group of professionals with unparalleled expertise in Smartstream’s solutions, committed to delivering exceptional service.
Trusted Technical Guidance
Responsive and reliable engineers available to address a wide range of technical queries with precision and care.
Comprehensive SLAs
Well-defined service level agreements with clear escalation procedures and resolution timelines to ensure accountability and performance.
Multi-Channel Support
Accessible via phone, email, and live chat - ensuring seamless communication across preferred platforms.
Global Coverage
Follow-the-sun support model offering true 24/7 assistance, wherever and whenever it’s needed.
Flexible Service Packages
Tailored support options designed to meet diverse business needs and operational requirements.
Ongoing Training & Enablement
Regular webinars and learning sessions to empower users with insights and best practices.
Knowledge Portal
A centralised customer portal providing up-to-date documentation, product updates, and self-service resources.
Our Offer
Support Packages
We offer a range of support packages to meet the diverse needs of our customers.
Standard Support
Premium Support
Enterprise Support
Training & Enablement Packages
Self-Service Support Options
How We Ensure Security & Compliance
ISO 27001 & SSAE18 SOC 2
certified for top-tier security.
Real-time monitoring
with IPS and DDoS.
AI-driven
anomoly detection & risk prevention.
"We are grateful to Smartstream and the professional services team for a smooth implementation. We look forward to fulfilling our technology and control duties with SmartStream and working towards a strategy that works for our clients and supports our growth."
Curo Fund Services
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