Agreements & Policies
Everything that governs how we work with you - from the terms of our agreement to how we handle your data.
Last updated 26 May 2026
Agreements
Master SaaS agreement
Governs access to and use of cloud-based software services
Master License and Support Services Agreement
Terms for licensing software for on-premise or local use
Data processor agreement
Compliant terms for processing personal data on your behalf
Policies
Artificial Intelligence and Machine Learning Policy
Framework for the responsible, lawful, and controlled design, development, and deployment of artificial intelligence
Support
On-Premise Support Service Description
Support terms, coverage hours, and escalation paths for on-premise deployments
Hosted Services Support Description
Support terms and SLAs for cloud-hosted and on-demand service customers
Air Hosted Services Support Description
This service description applies to the Smartstream Air product
Join Us in Building a More Sustainable Future
Sustainability is at the core of our innovation. Be part of a company that prioritizes responsible finance.
