Agreements & Policies
Everything that governs how we work with you - from the terms of our agreement to how we handle your data.
Last updated 26 May 2026
Agreements
Master SaaS agreement
Governs access to and use of cloud-based software services
Master License and Support Services Agreement
Terms for licensing software for on-premise or local use
Data processor agreement
Compliant terms for processing personal data on your behalf
Policies
Support
On-Premise Support Service Description
Support terms, coverage hours, and escalation paths for on-premise deployments
Hosted Services Support Description
Support terms and SLAs for cloud-hosted and on-demand service customers
Air Hosted Services Support Description
This service description applies to the Smartstream Air product
Join Us in Building a More Sustainable Future
Sustainability is at the core of our innovation. Be part of a company that prioritizes responsible finance.
